Privacy Policy

This Privacy Policy (the “Policy”) describes how One Fix Boston (“One Fix Boston,” “we,” “us,” or “our”), an independent residential and commercial appliance repair service operating in the City of Boston and the Greater Boston metropolitan area, Commonwealth of Massachusetts, collects, uses, discloses, and safeguards information obtained from visitors to onefix.boston (the “Site”) and from customers and prospective customers (collectively, “you” or “User”).

By accessing the Site, requesting an estimate, scheduling a service appointment, submitting a contact form, leaving a review, or otherwise transmitting information to us, you acknowledge that you have read, understood, and agree to be bound by this Policy. If you do not agree, please discontinue use of the Site and do not transmit information to us.

1. Scope

This Policy applies to information collected through the Site, by telephone, by SMS or text message, by electronic mail, in person at a service appointment, or through any other channel through which you interact with One Fix Boston. It does not apply to the practices of third parties that we do not own or control, including third-party websites or services to which the Site may link.

2. Information We Collect

We collect the following categories of information:

• Identifiers and Contact Information: first and last name, postal address, neighborhood or town, e-mail address, telephone number.
• Service Information: appliance make, model, serial number, symptoms reported, photographs you submit, scheduled appointment times, on-site notes, parts ordered, invoice records, and warranty information.
• Payment Information: when you remit payment, payment is processed by a third-party payment processor. We do not store full payment-card numbers on our servers; we may retain transaction confirmation identifiers, the last four digits, and billing ZIP codes for record-keeping and tax purposes as required by Massachusetts law.
• Communications: the content of e-mails, SMS messages, contact-form submissions, review submissions, and recorded statements you voluntarily provide.
• Technical and Usage Data: Internet Protocol (IP) address, browser type and version, operating system, referring URL, pages viewed, date and time of access, and similar diagnostic data automatically logged by our hosting provider.
• Cookies and Similar Technologies: small data files stored on your device that enable basic site functionality, remember preferences, and, where applicable, support anonymized analytics.

3. Sources of Information

We collect the information described above directly from you (when you call, text, e-mail, fill out a form, or speak with a technician), automatically through the Site (via standard web-server logs and cookies), and, in limited circumstances, from third-party service providers (such as a payment processor confirming a transaction or a routing service confirming a service address).

4. How We Use Your Information

We process information for the following purposes, each of which constitutes a legitimate business interest of One Fix Boston or is otherwise permitted under applicable law:

• to respond to your inquiries and provide estimates;
• to schedule, dispatch, and perform appliance repair services;
• to order parts, fulfill warranty obligations, and conduct follow-up service;
• to process payments and maintain books and records required under Massachusetts and federal tax law;
• to communicate with you about appointments, parts arrival, invoices, and warranty matters by telephone, SMS, and e-mail;
• to display, with your consent, customer reviews on the Site;
• to detect, prevent, investigate, and respond to fraud, abuse, security incidents, or unlawful activity;
• to comply with applicable legal obligations, including responding to lawful requests from public authorities; and
• to improve the Site, our services, and customer experience.

5. Telephone Calls and SMS / Text Messaging

If you provide a telephone number, you consent to receive telephone calls and SMS / text messages from One Fix Boston relating to your service request, including appointment confirmations, technician en-route notifications, status updates, invoices, and warranty follow-up. Message and data rates may apply. You may opt out of non-essential text messages at any time by replying STOP; transactional messages directly related to an active service appointment may continue until the appointment is closed. We do not sell telephone numbers, and we do not engage in unsolicited telemarketing.

6. Disclosure of Information

We do not sell or rent personal information. We disclose information only in the following circumstances:

• Service providers: to vendors, contractors, and agents acting on our behalf and under written confidentiality obligations — for example, parts suppliers, scheduling software providers, payment processors, hosting providers, and communications platforms.
• Manufacturers and warranty administrators: when required to fulfill a manufacturer warranty claim or to verify parts coverage.
• Legal compliance: in response to subpoenas, court orders, or other valid legal process, or where disclosure is required or permitted by law.
• Protection of rights: to enforce our agreements, protect the rights, property, or safety of One Fix Boston, our customers, or others, and to investigate suspected fraud.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction, in which case information will continue to be subject to a policy substantially similar to this Policy.
• With your consent: in any other instance where you have directed us to share information.

7. Cookies

The Site uses a limited number of cookies to support core functionality (such as form submission and security) and may use anonymized analytics to understand aggregate site usage. You may configure your browser to refuse cookies or to alert you when cookies are being sent; some portions of the Site may not function correctly without cookies.

8. Reviews

If you submit a review through the Site, you authorize One Fix Boston to display the review, the name or initials you provide, your neighborhood or town, and the star rating on the Site and in marketing materials. We will not publish your full street address, telephone number, or e-mail address as part of a public review. You may request removal of a previously submitted review by contacting us at Office@onefix.boston.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including, without limitation, to satisfy our warranty obligations, to resolve disputes, to enforce agreements, and to comply with our tax, accounting, and other legal-record-keeping obligations under Massachusetts and federal law. When information is no longer required, we securely delete or de-identify it.

10. Information Security

One Fix Boston maintains administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, consistent with the standards prescribed by Massachusetts regulation 201 CMR 17.00 (Standards for the Protection of Personal Information of Residents of the Commonwealth) and the Massachusetts data-breach notification statute, M.G.L. c. 93H. No method of transmission over the Internet or method of electronic storage is, however, perfectly secure, and we cannot guarantee absolute security.

11. Data-Breach Notification

In the event of a breach of security involving unencrypted personal information of a Massachusetts resident, One Fix Boston will provide notice to affected individuals, the Office of the Attorney General, and the Director of the Office of Consumer Affairs and Business Regulation in the manner and within the time periods required by M.G.L. c. 93H, § 3.

12. Children’s Privacy

The Site and our services are directed to adults. We do not knowingly collect personal information from children under the age of thirteen (13). If you believe a child has provided personal information to us, please contact us at Office@onefix.boston and we will take reasonable steps to delete such information.

13. Your Rights and Choices

Subject to applicable Massachusetts and federal law, you may:

• request access to the personal information we hold about you;
• request correction of inaccurate information;
• request deletion of personal information that we are not legally required to retain;
• opt out of non-transactional communications; and
• withdraw consent where processing is based on consent, without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact us using the information in Section 16. We may need to verify your identity before responding to a request.

14. Third-Party Links

The Site may contain links to third-party websites, including manufacturer pages, social-media platforms, and review platforms. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies before providing information.

15. Changes to this Policy

We may amend this Policy from time to time. The “Last Updated” date at the top of this Policy reflects the most recent revision. Material changes will be posted on this page; your continued use of the Site or our services after the effective date of any change constitutes acceptance of the revised Policy.

16. Contact Information

Questions or requests regarding this Policy may be directed to:

One Fix Boston
Boston, Massachusetts
E-mail: Office@onefix.boston
Telephone: 339-500-7020

One Fix Boston is an independent service provider. All trademarks shown on the Site are the property of their respective owners; One Fix Boston is not affiliated with, sponsored by, or endorsed by any of the brands shown.